Scott Gu's BOss says:
"Guy walks into support, sez he needs a bigger mobile phone antenna. Doe he need a bigger antenna or does he really want better reception? Don't let your users dictate your solution with their statement of the problem."
"Guy walks into support, sez he needs a bigger mobile phone antenna. Doe he need a bigger antenna or does he really want better reception? Don't let your users dictate your solution with their statement of the problem."
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